July 7, 2022

A signing ceremony was held between Punjab Human Capital Investment Project (PHCIP) and Systems Limited to establish a Call / Help Centre to address complaints and maintain contact with project beneficiaries.

Project Director PHCIP Tariq Mahmood and Regional Sales Head Systems Limited Imran Khan signed the agreement in presence of CEO Punjab Social Protection Authority (PSPA) Tauseef Dilshad Khatana and Senior Management of PHCIP and PSPA.

Additional Director GRM-PHCIP Rizwan Ahmad Chaudhary shared a detailed presentation on the scope, objective and expectations related to the the Call / Help Centre. He said that through this Call / Help Centre, project beneficiaries and other stakeholders can register their grievances, complaints and feedback through call, email and SMS. In addition to that, this Call / Help Centre will be used for dissemination of information pertaining to project initiatives through Robo-Calls, SMS and IVR.

CEO Punjab Social Protection Authority (PSPA) Tauseef Dilshad Khatana appreciated the efforts and emphasized creating close coordination and synergising the efforts to cater for all sorts of issues landing through this Call / Help Centre.

The ceremony concluded with a vote of thanks from Project Director PHCIP Tariq Mahmood.